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Disney Rental Faq's

Why should I choose a Windsor Palms Resort Kissimmee home and not a hotel?
Where do we start? The location is incredible, just 2.5 miles from Disney, 5 minutes from I4, and 35 mins from Orlando International Airport. The 24hr security gated resort itself is mesmerizing, with more than 3 acres of beautifully landscaped grounds and an abundance of 1st class amenities. Windsor Palms also contains some of the most luxurious vacation homes, town homes and condos in the area. Hotels in the Disney area can be very expensive; in fact you will probably pay the same price for one person as you would for the entire home up to 10 people! In addition you are not just in one room, you have individual lounge, dining area, kitchen, bedrooms. If you wish to meet with other guests you've also got all the resort amenities to share. A perfect solution to all your holiday needs.

What are Windsor Palms Resort opening hours?
WINDSOR PALMS RESORT OPENING HOURS Clubhouse 8:00am until 10:30pm Including Sundry shop, Movie Theatre, Fitness Room, (Must be 18 years or older unless accompanied by an adult) and Games Room. Windsor Palms Recreational Facilities 8:00am until 10:00pm Swimming Pool & Spa, Tennis, Basketball & Volleyball courts, Playground & BBQ Area. Sundry Shop Telephone Number is 407-396-0652

What films will be showing at the resort cinema?
Movie Theater see posted schedule at the clubhouse.  A great feature of the movie theater is that you can select what movie you want to see at the theater the next day.  There is a great movie selection list at the Sundry shop - just tell the person behind the counter what movie you would like to see and at what time you would like to see it.

What is the address for Windsor Palms?
THE CLUBHOUSE MAILING ADDRESS AND FOR ALL OTHER QUERIES IS Windsor Palms Master Community Association Inc. 2300 Wyndham Palms Way Kissimmee Florida 34747-1955

Can I receive parcels during our stay?
We have been asked by several owners how they or their guests can receive parcels during their stay. Packages and parcels can be delivered to the clubhouse: Windsor Palms Master Community Association Inc. 2300 Wyndham Palms Way Kissimmee Florida 34747-1955 Please make arrangements with: Community Association Manager: Jerry Mikler email windsorpalms@csbonline.net Office telephone number 407 390 1991 Office Fax 407 396 7908

Is the condo that I’m viewing on your website, the one I will actually get?
Yes, what you see is what you get.

What is required to make a reservation?
You can contact us by phone to reserve or make an inquiry or you can fill out our form to receive a quick rental quote.  You can go to "How to Book" link on the website for full booking information.

When do we pay?
When you book, you will be required to pay a booking deposit with the balance payable several weeks before arrival.

When is check-in and check-out time?
Ordinarily your home will be available for Check-in at around 4:00 p.m. Your Check-out Time is normally between 10:00am and 11:00am on your departure date. A vacation home requires more time to clean than a hotel room does, so please help prepare for our next guest by checking out on time.

Where do we pick up the keys? 
On the day of your arrival, go first to the Check-in office (of the property management company) which is located approx 5 minute drive from Kuzco's condo to pick-up your welcome package and keyless entry code to access condo.

Is there a shuttle service available from the airport? If not what is the best way for someone to get to W.P. if they don't want to rent a car?
Try Mears Transportation. They offer great service all over the Orlando area. www.mearstransportation.com

What are the driving directions from Orlando International Airport (mco)?
From Orlando International Airport (mco): Proceed to the South Exit via 417/Greenway (toll road). Travel South on the 417/Greenway to Celebration Avenue. Follow the signs North to Highway 192. Turn left on Highway 192 and proceed to Formosa Gardens Blvd. (Formosa Gardens Blvd. Is located between mile markers 5 and 4 on the 192) From US192 turn left onto Formosa Gardens Blvd. There is a Red Lobster Restaurant on the left corner and a 24 Hour Walgreen's Chemist on your right at this traffic light, so you can't miss it! Continue down Formosa Gardens Blvd as you approach the stop sign, take the left lane and cross over the intersection with Funie Steed Road. Keep in the left LANE (as the right lane ends shortly) and continue forward onto sand hill road and up over the hill. In 250 yards the road widens to 2 lanes – continue over the cross road/intersection passing the entrances to rolling hills (left) and Indian creek (right) and take right lane. Care now! Look out for railings on your right and as soon as they end, turn right into the entrance of Windsor Palms and proceed over the bridge to the Gatehouse and register your party.

What are the driving directions from Sanford Airport?
From Sanford Airport: Proceed to the South Exit via 417/Greenway (toll road). Travel South on the 417/Greenway to Celebration Avenue. Follow the signs North to Highway 192. Turn left on Highway 192 and proceed to Formosa Gardens Blvd. (Formosa Gardens Blvd. Is located between mile markers 5 and 4 on the 192) From US192 turn left onto Formosa Gardens Blvd. There is a Red Lobster Restaurant on the left corner and a 24 Hour Walgreen's Chemist on your right at this traffic light, so you can't miss it! Continue down Formosa Gardens Blvd as you approach the stop sign, take the left lane and cross over the intersection with Funie Steed Road. Keep in the left LANE (as the right lane ends shortly) and continue forward onto sand hill road and up over the hill. In 250 yards the road widens to 2 lanes – continue over the cross road/intersection passing the entrances to rolling hills (left) and Indian creek (right) and take right lane. Care now! Look out for railings on your right and as soon as they end, turn right into the entrance of Windsor Palms and proceed over the bridge to the Gatehouse and register your party.

What are the driving directions for driving from North of Orlando:
Driving From North of Orlando: Take I-75 South until you reach the Florida Turnpike. Take the Turnpike South, towards Miami, and proceed until you reach Exit/Interstate 4. Head West on I-4 and continue until you reach Highway 192 West. (Note:you will pass all the main Disney Exits before reaching 192). Turn right on 192 and proceed to Formosa Gardens Blvd., turn left. (Formosa Gardens Blvd. Is located between mile markers 5 and 4 on the 192) From US192 turn left onto Formosa Gardens Blvd. There is a Red Lobster Restaurant on the left corner and a 24 Hour Walgreen's Chemist on your right at this traffic light, so you can't miss it! Continue down Formosa Gardens Blvd as you approach the stop sign, take the left lane and cross over the intersection with Funie Steed Road. Keep in the left LANE (as the right lane ends shortly) and continue forward onto sand hill road and up over the hill. In 250 yards the road widens to 2 lanes – continue over the cross road/intersection passing the entrances to rolling hills (left) and Indian creek (right) and take right lane. Care now! Look out for railings on your right and as soon as they end, turn right into the entrance of Windsor Palms and proceed over the bridge to the Gatehouse and register your party.

What are the driving directions from South of Orlando via Florida Turnpike?
Driving From South of Orlando via Florida Turnpike: Proceed North on the Florida Turnpike until you reach Exit/Osceola Parkway. Turn right and proceed down Osceola Parkway and follow the directions to Disney World. Pay close attention to the signs. You want to take the exit stating West 192. When taking this exit, the road will merge directly on to West 192. Continue and proceed to Formosa Gardens Blvd., turn left. (Formosa Gardens Blvd. Is located between mile markers 5 and 4 on the 192). From US192 turn left onto Formosa Gardens Blvd. There is a Red Lobster Restaurant on the left corner and a 24 Hour Walgreen's Chemist on your right at this traffic light, so you can't miss it! Continue down Formosa Gardens Blvd as you approach the stop sign, take the left lane and cross over the intersection with Funie Steed Road. Keep in the left LANE (as the right lane ends shortly) and continue forward onto sand hill road and up over the hill. In 250 yards the road widens to 2 lanes – continue over the cross road/intersection passing the entrances to rolling hills (left) and Indian creek (right) and take right lane. Care now! Look out for railings on your right and as soon as they end, turn right into the entrance of Windsor Palms and proceed over the bridge to the Gatehouse and register your party.

What about security?
Windsor Palms Resort is a secure community with a gatehouse which is manned 24/7.

How close is Windsor Palms to the Disney Theme Parks?
We’re one of the closest! It will genuinely take you just over 5 minutes to get to Disney.

How far from Universal Studios and Islands of Adventure?
Universal and Sea World are just 20-25 minutes away.

Can you tell me the names of any golf courses near your resort?
Yes there is golf next door and within walking distance at Mystic Dunes. www.mysticdunesgolf.com/ There are discount golf coupons at the clubhouse. The rates charged change by season. Here are the websites I recommend to guests: www.floridagolfguide.com and www.golforlando.com

Is there shopping nearby?
Yes, the Formosa Gardens Boulevard area has a grocery store, 24 hour Walgreen’s drug store and Supermarket and there are many restaurants catering for all tastes and budgets from mouth watering Steak Houses to Chinese, Italian, Mexican, Asian, Burger and Pizza restaurants all less than 2 miles from the Windsor Palms Resort.

Is there Transportation to the parks?
Shuttle Service. This is operated by the local Bus Companies and the schedule is apparently decided by them, using the previous months usage figures. Each months time table is posted in the Sundry Shop, but is rarely available in advance. The Shuttle Service goes to the Major Theme Parks and Major shopping Malls. Shuttle Service to Theme Parks (Operated by :Maingate Transportation #407-870-5553) Shuttle to Disney Theme Parks (Magic Kingdom, MGM, Epcot and Animal Kingdom) Price Roundtrip $9.00 per person Shuttle to Universal Theme Parks Price Roundtrip $13.00 per person Shuttle to Sea World Price Roundtrip $10.00

What about transport for handicapped guests?
Checker Cab help our handicap guests. Their phone number is 407-699-9999

Are the pools heated?
Windsor Palms Resort offers you the perfect vacation community including an Olympic sized swimming pool in the Clubhouse complex. It is available to all guests of all home sizes and is heated at no extra cost during the winter months. The Windsor Palms communal pool is heated during fall, winter, and spring. It is turned off for the summer season, Memorial Day through the end of August. Pool homes also offer pool heating often from late September through to early May. There is an additional charge to heat your own private pool and the rates are shown on each home.

Do you allow pets?
Sorry, no, the Community Bylaws state pets are not permitted at Windsor Palms. There is an exception for owners but subject to strict rules.

Do you provide air conditioning and heat?
Yes, all homes are fully air conditioned and have heat too and this is included in our rates.

Are your kitchens fully equipped?
Yes, our condo has a fully equipped kitchen including cooking utensils knives forks dishes etc, oven, microwave, refrigerator and ice maker, coffee maker, toaster and dishwasher, everything you need for the perfect vacation.

Are linens and towels provided?
Yes, ample clean linen and towels are provided in each home.

Are there laundry facilities?
Yes, a washer, dryer, iron and ironing board.

Are there cleaning supplies?
All owners provide regular cleaning items such as a mop, brush or broom, dustpan which is in addition to the items listed above in their properties. As this style of vacation is classed as self-catering, you will be responsible for other needs thereafter. We do have an on-site shop and of course several supermarkets and grocery stores close to the Resort. Welcome packs are available at additional cost.

Are the properties cleaned daily?
No, the property is cleaned prior to arrival and after departure and is ordinarily included in your rate. A Mid-stay clean and shine can be arranged at additional cost.

Are the properties Non-Smoking?
In accordance with Florida State Laws, all properties and communal areas are designated No Smoking areas. Smoking is however permitted on the condo's private balcony.

What if something breaks at our home?
All homes have a local Management Company available who maintain the home in tip top condition on behalf of the owner. You will be provided with their telephone number and they are normally available 24/7 to you in the unlikely event that you suffer a problem with your vacation rental home. In almost all cases, the after hours number is provided for emergencies only.

What if we need to cancel?
We strongly recommend you to take out full holiday travel and medical insurance cover for unforeseen circumstances which may necessitate the cancellation of your booking. Policies are available through your travel agent and also through reputable Companies on the Internet. Each private owner will provide you with their own terms, conditions and cancellation procedures upon request.

How deep is the resort pool? 
The pool is 6 feet at the deep end and around 3 feet in the shallow end.

How many people can stay in a home?
All our owners are properly licensed and insured and our Florida State licence dictates how many people we can allow into our homes. All homes show the maximum guests allowed and cannot be increased.

Are all the resort amenities included in the price?
All resort amenities are free to all our guests at no extra charge.  There is a small fee ($1) to play billards, a fee to use the wii room ($6/hour) and you must purchase tokens for the arcade games. 

How much does the wi-fi cost and for the use of the computers at the clubhouse?
Our clubhouse offers a nice quiet business center with hi-speed internet, printing and fax capability for a mere $10.00 per hour, password controlled so you can use it as many times as you need during your vacation until your hour expires. Wi-Fi access in the clubhouse area cost $10 per day. Many of our owners provide free Wi-Fi.

 
disney rental faq's